User Terms and Conditions

This page sets out the terms and conditions that govern use of the Posido Casino platform. It explains the relationship between us and our users, the basic rules that apply when you register and play, and the practical obligations we each accept. By using our services you agree to follow these terms and any additional rules that apply to specific features, promotions or payment methods.

Account responsibilities

When you create an account with us you are responsible for keeping your login details secure and for any activity that occurs under your account. You must provide accurate and complete information and update it if it changes. We may suspend, restrict or close accounts where we suspect fraud, abuse, bonus manipulation, multiple accounts or use of a VPN to bypass restrictions. You must not allow anyone else to access your account.

Eligibility requirements

Accounts are available only to eligible users who meet our requirements. You must be at least 18 years old and be able to form a binding contract with us. We may refuse registration or restrict access for users from certain locations. We carry out identity checks and may request documents to verify age, identity, address and payment source before allowing deposits, play or withdrawals.

Acceptable platform use

You must use the platform lawfully and not engage in behaviour that interferes with our services or other users. Prohibited activity includes cheating, collusion, exploiting software errors, using automated tools, or attempting to manipulate game outcomes or promotional mechanics. We reserve the right to cancel bets, void transactions or confiscate winnings where prohibited conduct is detected.

General bonus and promotion rules

Promotions and bonuses are subject to specific terms that will be provided with each offer. General rules include wagering requirements, eligible games, maximum stake limits during playthrough and excluded payment methods. We may decline bonus claims, reverse bonuses or withhold withdrawals where we suspect abuse or non-compliance with the promotion terms.

Deposits and withdrawals

We accept a range of payment methods as shown in your account. Minimum and maximum limits, processing times and any fees depend on the chosen method. Funds deposited must come from a payment method in your name. We may apply verification checks before processing withdrawals and may require additional documents to confirm source of funds.

Processing checks

Withdrawal requests are subject to security and identity checks. Processing times begin after checks are complete. We may apply reasonable limits on the frequency and amount of withdrawals and may temporarily hold funds while investigations are carried out.

Dispute resolution

If you have a complaint you should contact our support team in the first instance so we can attempt an informal resolution. If you remain dissatisfied we will explain escalation steps and any formal complaint process. We aim to respond to all disputes promptly and investigate matters fairly.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be notified to users by email or a site notice. Continued use of the platform after notification constitutes acceptance of the updated terms. Where changes affect existing rights, we will provide reasonable notice and instructions on how to proceed.