Our support team is ready to help with account-related issues, withdrawals, payments, technical concerns or general feedback. Contact us for help with registration, verification, bonus queries or disputed transactions. We respond promptly and can assist with eligibility checks, security verification and game access. If preferred, request a callback and a specialist will call you. Use the channels below for fastest resolution; the team operates sensible hours and will guide you through limits, identity checks and responsible gaming tools.
| Department | Contact |
|---|---|
| Customer support | [email protected] (accounts, withdrawals, verification) |
| General enquiries | [email protected] (corporate, press) |
| Affiliate enquiries | [email protected] (partnerships) |
| Payments | [email protected] (deposits, payout queries) |
| Security | [email protected] (data, verification requests) |
| Phone | +44 20 7946 5823 (voice support) |
| Working hours | Mon-Fri, 09:00-18:00 (email 24/7) |
| Live chat | Available on site - see Help centre |
Support via Email
Email is the fastest way to reach us for detailed requests, account issues, or cases needing documents or explanations. Please send your message to [email protected] with a clear subject line and include up-to-date contact details and account ID where applicable. Complete information helps us avoid delays and speeds up verification, so attach any relevant files in a single reply.
Submit Your Inquiry
Response Time
Most support requests are answered within one business day. Simple queries are usually resolved in that timeframe; complex cases such as account verification, payment disputes or detailed investigations may take longer depending on their nature and required checks. If we need more time we will keep you updated. For faster help use live chat or email [email protected].
Feedback
Tell us what you think - send feedback, suggestions or ideas to help improve the site. We read every message and use player input to refine promotions, fix issues and improve navigation. Your feedback is reviewed by our product and support teams and helps shape new features and better service. Share your thoughts via live chat or email to [email protected].