Player Privacy Policy

At Posido Casino, we respect your privacy. This policy explains what information we collect when you use our website, how we use it and the steps we take to protect it. It also explains how you can ask us about the personal information we hold.

Information we collect

Personal data

When you create or use an account, we may collect information you provide, such as your name, date of birth, contact details and account preferences. We may also collect documents or other details needed to confirm your identity, protect your account or respond to a request you make.

Technical data

We may collect information about your device, browser, IP address and how you use our website. This can include pages visited, sign-in activity and error information. It helps us keep the website working, investigate problems and identify unusual account activity.

Transactional data

We may keep records of deposits, withdrawals and other account transactions. Payment information may also be handled by payment providers. The information available to us depends on the payment method used and the provider involved.

How we use your information

We use information to manage accounts, provide requested services, process transactions and answer support enquiries. We may also use it to check account activity, prevent misuse, maintain records and meet obligations that apply to us. Where we send optional communications, you can manage your preferences using the options provided.

How we protect and store data

We use organisational and technical measures intended to limit unauthorised access, loss or misuse of information. Access is limited to people and providers who need the information for their work. No online service can remove every security risk, so you should also protect your account credentials and contact us if you notice activity you do not recognise.

We keep information for as long as it is needed for the purposes described in this policy or to meet applicable requirements. Retention periods can differ by type of record. When information is no longer needed, we delete it or take steps to make it no longer identifiable.

Cookies and tracking technologies

Our website may use cookies and similar technologies to support sign-in, remember settings and understand how the website is used. Some are needed for the website to function. Where a choice is available for other cookies, you can manage it through the cookie controls provided. Your browser may also let you restrict or delete cookies, although doing so could affect some features.

Your privacy rights

You can ask to access the personal information we hold about you, correct information that is inaccurate or request deletion. You may also have other rights concerning how your information is used. We will consider requests in line with applicable requirements; some records may need to be retained even after an account is closed. To make a request, use the contact details provided on our website. We may need to confirm your identity before responding.

Sharing information with others

We may share information with service providers that help us operate the website, handle payments, support accounts or protect against misuse. We may also disclose information where required by law or in response to a valid request from an authorised body. We do not share more information than is reasonably needed for the relevant purpose.

Changes to this policy

We may update this policy when our services or data practices change. The current version will be available on this page, so please check it from time to time.